Keypad Troubleshooting

On DSC keypads, trouble is indicated by this symbol:which can be confused for the medical panic button. Here’s how to determine what the trouble condition is:

  • Press *2 on the keypad.
  • Any of the numbers 1 – 8 may show up, indicating one or more of 8 possible trouble types:

1 = Service Required (See Below)

2 = AC Fail

3 = Telco Trouble

4 = Comm Failure

5 = Zone Fault (press 5 for a list of zone numbers)

6 = Zone Tamper (press 6 for a list of zone numbers)

7 = Low Battery (non-system) (See Below)

8 = Lost Clock Setting

  • When a 1 is indicated, pressing 1 again will show a number or numbers indicating the type of service required:

1 = Low System Battery

2 = Bell Circuit Trouble

3 = General Trouble

4 = General Tamper (such as keypad tamper)

5 = System Supervisory (such as for an expansion module)

6 = RF Jam

7 = PC5204 (Power Supply) Trouble Low Battery

8 = PC5204 (Power Supply) Trouble AC Loss

  • When a 7 is displayed, this indicates an RF Zone has a Low Battery. By pressing 7 again:

1 keypad beep plus Zone Number or Numbers indicate which zones are experiencing Low Battery

Press 7 again, 2 beeps plus zone numbers 1 – 4 lit indicate a handheld RF keypad with a low battery

Press 7 again, 3 beeps plus zone numbers 1 – 8 or 1 – 16 indicate wireless keys with low battery.

To exit this mode when finished, press # until the display returns to normal. This will back you out one screen at a time.

 

What to do if Trouble Signal 2 Comes Up After Pressing *2

What to do if Trouble Signal 2 Comes Up After Pressing Asterisk 2

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